The Maid Connection Frequently Asked Questions
A. Maid Connection is NOT a franchise. We look and act professionally like a franchise; however, we maintain the freedom to provide you with a more customized service. This allows us to keep our prices are usually slightly lower than the franchise. Call (520) 624-0066 today for a quote.
A. Maid Connection does not require contracts. You may cancel anytime you wish; however, with our strong commitment to excellence and customer satisfaction, many of our customers continue to utilize our cleaning services, whether regularly scheduled service, one-time service, or mini-cleaning programs.
A. The Maid Connection is ready and available to work when you need us. We are available on Saturdays upon your request and depending on availability. Most Saturdays are available.
A. At Maid Connection, we are not a franchise. Therefore, many of our services our custom tailored to our customer’s needs. Please call in advance to make any special requests. We will be happy to provide you a quote for any additional time required. Whether it is your oven, fridge, sweep patios, etc. the answer will be YES!
A. Payment is due the day of each scheduled cleaning, unless other arrangements have been made through our office. We accept all major credit cards, cash and/or check (a $30 fee will be charged for returned checks). If you would like an estimate to clean your home, please fill out the contact page or call Maid Connection at at (520) 624-0066.
A. Tipping is not expected; however, it is greatly appreciated for a job well done. The Maid Connection’s goal is to always exceed our customer’s expectations.
A. The Maid Connection will send a team of two uniformed and experienced professionals to perform the cleaning services. We make every effort to send this same 2-person team for each appointment; however, there may be changes due to illness, vacations, and/or employees leaving the company.
A. Maid Connection offers professional cleaning services and operates in Tucson surrounding areas as a professional business. Others may offer their services cheaper because they should! When you hire Maid Connection you are hiring a business that is trustworthy, pleasant and affordable. Some of our competitors operate in “the underground market” (aka trunk-slammers).
They seem less expensive at first and many have given the cleaning industry a bad name by not paying taxes or adhere to state law hiring requirements. Many may not offer you the peace of mind we do by operating a legitimate business, for example our Satisfaction Written Guarantee, and list of references that are readily available upon request.
A. Absolutely! If you’re not completely satisfied with our cleaning, call our office at (520) 624-0066 within 24 hours and we’ll happily re-clean that area.
A. If you are an existing customer and feel you are in need of a quality control meeting, please call the office and request a quality control meeting.
A. Either call (520) 624-0066 or email The Maid Connection’s office at firstname.lastname@example.org. Since cleaning is a subjective service, we encourage you to communicate your inquiries, concerns and/or praises so that we can ensure we are meeting and/or exceeding your expectations.
A. If you have pets, please pick-up after them. More importantly, please secure them. Moreover, while our teams are careful not to leave doors open, they do hold the doors open when entering with their equipment. Maid Connection’s teams will not clean if they feel endangered by your pets.
A. If your scheduled cleaning falls on a holiday, our office will contact you to reschedule. In the meantime, feel free to contact our office at (520) 624-0066 to reschedule.
A. Because we reserve a block of time for each appointment, we appreciate a minimum of 48 hours notice for any changes. At times, we may charge a fee for short cancellation notices if we are unable to refill the scheduled slot. All schedule changes MUST be made through our office at (520) 624-0066 or by email at email@example.com.
A. No, however, we must have access to your home to provide service. There are three available options:
1. You may provide us with a key. The key will be coded and stored in our key safe. It will be given to the team the day they are scheduled to clean and returned to the safe once the team returns to the office. If you have a security system, please turn it off or provide us with the code and operating instructions. The team will reset the alarm upon leaving.
2. You may leave a key at a designated and accessible place. However, we are not responsible for keys left in unsecured areas.
3. You may meet the team at your home. However, we only guarantee the team’s arrival time for the first appointment of the day. If not the first appointment, you will have the choice of two arrival windows: between 10:00am and 1:00pm or between 12:00pm and 3:00pm.
A. Maid Connection provides everything needed except for furniture polish. Moreover, if you prefer that we use specific products, please let us know.
A. Maid Connection treats homes with the greatest care; however, things may get broken. If any damage does occur, please notify our office at (520) 624-0066 within 48 hours of the cleaning date. We will make every effort to have the item repaired or replaced if the item cannot be repaired.